Privacy Policy

1. Introduction

At keaFinance ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also aligns with advertising platform policies such as Meta’s advertising guidelines and regulatory obligations under Australian financial services laws.

By accessing our website or using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal and sensitive information to provide you with home loan products and services. This may include:

▪ Full name

▪ Contact details (email address, phone number, address)

▪ Financial information (income, expenses, credit history)

▪ Employment details

▪ Government-issued identification

▪ Loan preferences and application details

▪ Website usage data (IP address, browser type, page views, etc.)

▪ Tracking data via cookies, Meta Pixel, and other analytics tools

3. How We Collect Information

We collect information in a variety of ways, including:

▪ Directly from you through our website forms, online chat, phone calls, emails, or loan applications

▪ From third parties (e.g. credit reporting bodies, verification services)

▪ Automatically when you interact with our website or digital advertisements (e.g. through cookies or analytics tools)

4. How We Use Your Information

Your personal information may be used to:

▪ Provide, assess, and process your home loan application

▪ Verify your identity and perform credit checks

▪ Communicate with you regarding our products, services, and updates

▪ Comply with legal and regulatory requirements

▪ Deliver targeted advertising and remarketing via platforms such as Meta (Facebook/Instagram), Google, or other digital marketing tools

▪ Improve our website functionality and user experience

5. Disclosure of Your Information

We may disclose your information to:

▪ Credit reporting agencies or mortgage lenders

▪ Our service providers, partners, and financial brokers

▪ Regulatory or government authorities, where required by law

▪ Advertising and analytics platforms (e.g. Meta, Google), in line with data-sharing and consent requirements

We do not sell or rent your personal information to third parties.

6. Marketing and Advertising

We may use your information to deliver personalised ads through platforms like Meta (Facebook/Instagram). These may include retargeting ads based on your interactions with our site. You can manage your ad preferences via your Meta account settings or opt-out of certain types of data collection using tools like the Network Advertising Initiative.

7. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes secure data storage, encryption, and restricted access protocols.

8. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below. We will respond to your request in accordance with applicable laws.

9. Cookies and Tracking Technologies

We use cookies, Meta Pixel, Google Analytics, and similar technologies to enhance user experience, track website usage, and support marketing activities. You can manage your cookie settings in your browser or opt out via tools such as Google Ads Settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised effective date.

10. 11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

keaFinance

Email: [email protected]

Phone: 0447 098 858

Website: https://www.keafinance.com.au/

Tommax Pty Ltd ATF C & S Trading Trust ABN 38 660 425 298 Australian Finance Group Ltd 389087

Disclaimer: The information contained in this ad is general in nature. Please seek professional advice before making any financial decision.

*Save up to $80,000 is based on a borrower refinancing an $800,000 loan at 90% LVR from a 7.19% p.a. rate (comparison 7.24%) to a 5.89% p.a. rate (comparison 5.95%) over 30 years. Assumes no break fees and standard lender fees apply. Actual savings will vary based on loan size, interest rate, fees, product features, and borrower eligibility. This does not constitute financial advice. Comparison rate calculated on a $150,000 loan over 25 years. Different terms, fees or amounts may result in a different comparison rate. Rates subject to change.

**Cashback offer of $3,000 is available to eligible refinance applications with participating lenders only. Minimum loan amount, LVR limits (typically ≤80%), and product eligibility criteria apply. Offer may be withdrawn at any time. Funds are typically paid within 60–90 days of settlement. This offer is provided by the lender, not the broker. Terms, conditions, and lender credit approval apply. This is not financial advice.